Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • In the Site Control Panel you will find an in–depth Help section offering loads of educational articles and commonly asked questions. They are compiled by our support team of seasoned techs. Simply fill in your question and our intelligent system will offer you the most suitable answer.

  • Top quality support service
  • Tutorial Video Clips

  • For those of you who would like to discover how to take care of a commonly encountered problem by watching a how–to video clip, we’ve added a compilation of video tutorials to our Site Control Panel. All the how–to videos are short and easy to comprehend. They offer visual demonstrations of various site management techniques.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 client support service with a one–hour ticket response guarantee. A group of expert support engineers will be online for you to answer all the enquiries that you could possibly have. During off–peak periods, a response will be provided within just twenty minutes.