Client Support Channels
A 60–Minute Support Ticket Response Guarantee
Every single help request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your ticket or email requires additional assistance from a sysadmin, we will timely forward it and leave a note to inform you that your matter is being examined. If you order our Managed Services package, any of the server administration services included there will be completed at a time of your preference.
An Exceptional Customer Care Service
- We’ll be available to you 24–7 to answer any inquiries that you may have regarding our Site Control Panel and any of the apps that we have preinstalled on your behalf on the dedicated hosting server. In case you also require assistance handling server administration tasks, take a glance at our Managed Services package, which includes data backup space, weekly Operating System updates, server monitoring and rebooting services, plus troubleshooting and software installation services.
An Easy–to–Navigate Help Section
We have equipped the Site Control Panel with a fully detailed knowledge base, which features comprehensive explanations of its features and functions. Additionally, we have created in–depth video tutorials that will further disclose to you how to carry out a given operation or solve a typically experienced problem. The help articles and the tutorial video clips are readily reachable from each section of the Site Control Panel through the Help and Videos buttons located in the upper right corner.