If you have a website, a problem can always show up and it doesn’t automatically have to be connected with the hosting service. For instance, something might go wrong when you bring a software application up to date or some important data can be edited or erased by accident. Whatever the nature of the problem may be, you will need to get in touch with the help desk staff and ask them to retrieve a backup or to assist you in troubleshooting the problem that you are struggling with. How fast they will do this will predetermine how much time your websites will be unavailable. For some sites such as community sites or e-commerce portals, a protracted downtime interval often equals losing visitors and money. Because of this, it’s of prime importance that you use the services of a web hosting company that provides not only a good help desk service, but also a prompt one.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum response time for any helpdesk ticket that you submit or any email that you send is only one hour, even if you contact us during weekends and official holidays. Irrespective of the nature of your question or problem, we will help you momentarily and will supply you with the needed information to troubleshoot any problem with your sites. The real response time typically doesn’t exceed fifteen-twenty minutes, which implies that you can forget about waiting around for hours and hours to get a problem solved or what’s even worse than that – waiting around all day only to obtain an answer that more info is required while nothing’s fixed. We will offer you assistance at once purely because we realize how expensive time can be in the dynamic Internet realm. The sixty-minute reply guarantee applies to any technical or billing question that you may have about our shared hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our extra-fast support services. You’ll get an answer to any trouble ticket submitted from the hosting Control Panel or email sent to our tech and client support staff in less than one hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. It often takes substantially less time to explore and fix a problem. We’ll give you more info if the solution involves something that should be done on your end. If you contact us during public holidays or weekends, the response time will be absolutely the same and since our support staff is working 24 hours a day, you’ll obtain prompt help for practically any technical, billing or general issue irrespective of what time of day or night it is.