A live chat is a real-time method of communication between a web hosting supplier's support crew and its clients. It's a very efficient way to get some information about the web hosting services or have some issue resolved because you are talking to a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the smaller chance of mistakes when you exchange information such as usernames or domain names, the more rapid response time because the communication is real-time and the fact that you do not have to stay on the chat constantly - you are able to do another thing while the representative investigates the issue involved. Furthermore, you are able to join a live chat room from any kind of computer that is connected to the web, avoiding the telephone charges that you will have to pay if you are calling to another country.

Live Chat Support in Shared Hosting

As part of the support services that we supply for all our shared hosting plans, we have live chat support that is online each and every day, even on holidays. You are able to get in touch with us no matter if you already have an account or not, considering that we can help you with all kinds of things, ranging from supplying you with basic info about our services if you are not our customer yet and you are thinking about obtaining one of our plans, to assisting you with installing an e-mail account in an e-mail client. Some issues are more complex and time-consuming, which means that you'll need to take advantage of the ticketing system which is incorporated into our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with all our semi-dedicated hosting plans, you will be able to get the replies for any questions you may have or get a lot of issues taken care of right away. The chat service is online every single day, thus you're able to contact a representative even on weekends and holidays. If you are not sure which package is better for your web sites or if our innovative cloud hosting platform matches some system requirements, you can come on our live chat before you purchase anything. If you're an existing customer, you're able to find more information about billing issues, account settings and a number of common tech issues you may have, let's say if you are unable to set up an e-mail account in a client on your computer. Our live chat can save you lots of time regardless where you are or when you contact us.