Integrated Ticketing System in Shared Hosting
Our shared hosting plans include an integrated ticketing system, which is an essential part of our custom-built Hepsia Control Panel. In contrast to other comparable tools, Hepsia will allow you to manage everything related to the web hosting service itself in the very same location – invoices, files, emails, trouble tickets, etc., avoiding the need to go through different systems. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just several clicks without leaving your hosting Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educational articles, which will give you more information and which may help you resolve any given issue even before you submit a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
We find it more convenient to manage everything from one location, so we’ve integrated a trouble ticket system into the custom Hepsia Control Panel, which comes with every single semi-dedicated server package. This will allow you to manage the correspondence with our customer service team together with your hard disk space, which implies that you won’t need to remember one more log-on name for a separate admin dashboard. You will be able to post a new ticket or to track the status of an old one with no more than a couple of clicks whilst you are browsing the content within your semi-dedicated account. Also, you can go through older tickets using a clever search filter or check relevant knowledge base articles with solutions to commonly faced predicaments. The inbuilt ticketing system is strictly monitored 24-7-365 with the maximum ticket response time being only 60 minutes, so there’ll always be someone to help you.