In case you’ve ordered a hosting package and you’ve got some questions in regards to a particular feature/function, or if you’ve confronted some predicament and you require help, you should be able to get in touch with the respective client service staff. All web hosting providers deploy a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, since the best way to deal with a problem most often is to open a ticket. This method of communication makes the replies exchanged by both sides easy to track and permits the support engineers to escalate the problem if, for example, a server admin has to intervene. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you’ll need to have at least two different accounts to touch base with the customer support staff and to actually manage the hosting space. Constantly switching from one account to the other could be a bore, not to mention the fact that it requires a long period of time for the majority of hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Shared Hosting

Our shared hosting plans include an integrated ticketing system, which is an essential part of our custom-built Hepsia Control Panel. In contrast to other comparable tools, Hepsia will allow you to manage everything related to the web hosting service itself in the very same location – invoices, files, emails, trouble tickets, etc., avoiding the need to go through different systems. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just several clicks without leaving your hosting Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educational articles, which will give you more information and which may help you resolve any given issue even before you submit a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

We find it more convenient to manage everything from one location, so we’ve integrated a trouble ticket system into the custom Hepsia Control Panel, which comes with every single semi-dedicated server package. This will allow you to manage the correspondence with our customer service team together with your hard disk space, which implies that you won’t need to remember one more log-on name for a separate admin dashboard. You will be able to post a new ticket or to track the status of an old one with no more than a couple of clicks whilst you are browsing the content within your semi-dedicated account. Also, you can go through older tickets using a clever search filter or check relevant knowledge base articles with solutions to commonly faced predicaments. The inbuilt ticketing system is strictly monitored 24-7-365 with the maximum ticket response time being only 60 minutes, so there’ll always be someone to help you.