24/7 Customer Support in Shared Hosting
We provide 24/7 billing, customer and tech support for all our shared hosting plans. Even if you aren't our client yet and you have questions, we will assist you right away and provide the needed info, in order to give you the choice to make an informed decision when you purchase your new web hosting account. We're available twenty-four seven, including holidays and weekends, and we provide you with numerous options for communication to contact us - live chat, phone, emails and support tickets. For your benefit, we now have multiple phone numbers worldwide, so that you'll be able to call the one that is closer to you. The max response time for the email messages and your tickets is 1 hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for several days to get assistance for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to get prompt support, in particular when your web site is not functioning effectively for some reason. All our semi-dedicated hosting plans include 24/7 customer and technical support, so in case something comes up, you will be able to use a number of methods to let us know - telephone line with several local numbers around the world, live chat, email messages and support tickets. The first two methods are for pre-sales, billing and common issues, so if you don't have an account yet, for example, you can find extra details for our services, or we will help you with less demanding tech matters. The next two methods are for strictly technical troubles or everything that is more time-consuming considering that it is much easier to track the communication between you and our support team. The warranted max response time for them is just one hour, the typical one - 15-20 minutes, so you will not have to wait for an entire day in order to receive assistance like you may have to do with various other providers.
24/7 Customer Support in Dedicated Servers
With a 1 hour max reply time guarantee, you will receive prompt support when you buy a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, as a result when you open a ticket through your billing account or you send an e-mail message regarding any problem with your server or the pre-installed software on it at any time of the day, you'll receive a reply within one hour, even during holidays. Our ticketing system is the perfect option in case the issue in question requires a longer period of time to be resolved or if it has to be given to our administrators, since it's a lot easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to call us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 as well.